Can HetrixByte register domain names for me?
Yes, we can register domains for you. When ordering a new hosting package you will see the option...
Can you help me move from my old provider?
We can handle your account migration from your old provider to our servers as long as your old...
Do you offer 24/7/365 support?
Yes, you can reach us at any time of the day or night via either website Live Chat or Support...
Do you offer ssh access?
No, none of our packages offer ssh access of any kind (jailed or normal).
Does HetrixByte allow warez or other illicit sites or content?
No. Please see our Acceptable Use Policy for permissible and non-permissible content.
Does HetrixByte offer a money-back guarantee?
Yes. All of our web hosting packages include a '7 day unconditional money back guarantee' policy....
How can I use a coupon code?
If you have a coupon code you can use it right before checkout when ordering products on our...
How do I cancel my web hosting account?
If you wish to cancel your web hosting account you can do so by logging into your billing panel...
How long does it take for the nameservers to propagate?
It can take up to 24 hours for your nameservers to propagate all over the Internet after you have...
How long will the migration take if I move over?
Migrating your account from your old provider to our servers shouldn't take more than few hours...
How soon will my account be set up and ready for use?
All of our plans are instantly activated upon payment.
I got charged twice for my invoice, what to do now?
Under no circumstances we can ever charge your PayPal account, however there may be cases in...
Is my access 24 hours a day?
Yes, you will have access to your account 24 hours a day.
What payment methods do you accept?
We accept all major credit cards, debit cards and bank electronic transfers via Paypal and...
What to do if my site is offline?
First you should check if the website is really offline or you may have just gotten yourself...
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